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A: Restoremasters will give free in-home estimates within our service area. For estimates outside our service area, a minimal fee may apply.

A: We provide work and bids all along the Wasatch Front from north of Ogden to south of Provo; and from Park City area to Grantsville and Tooele.

A: Active mold is generally wet or fuzzy. It can be green, black, orange, or purple in color. Inactive mold is white and dry and can appear powdery. Another way to detect mold is by smell: mold has a distinctive musty odor. If you have concerns regarding mold, an independent mold test can give the mold counts in an area to determine if levels are safe or not.

A: Mold can grow anywhere: indoors and outdoors. The most common area mold growth occurs is in an area with faucets or water spouts such as a kitchen, bathroom, or laundry area. Mold is also very common in basements.

A: Restoremasters will give free in-home estimates within our service area. For estimates outside our service area, a minimal fee may apply.

A: In most cases within our coverage area, Restoremasters’ response time is within 60-90 minutes or less.

A: Restoremasters gives a 1-year warranty on all workmanship and materials used to restore your property.

A: If you are able, begin moving furniture or place plastic or foil under furniture legs to prevent carpet staining. At your discretion, you may want to turn off power at the breaker for the affected area. Don’t use electrical equipment around the affected area such as shop vacs or wet/dry vacs as they can start a fire or cause bodily shock. If applicable, move small items away from water area, especially items stored inside large furniture such as china from a hutch or DVD’s from an entertainment center.

A: Time will vary depending on the size of the area affected and by the amount of furniture in the area. An estimated guess would be between 2-4 hours on an average job.

A: Restoremasters uses state-of-the-art equipment to dry out areas within 24-48 hours before mold will set in. In carpeted areas, it is necessary in most cases to remove the pad under carpet to expedite the drying process. Restoremasters will also apply an anti-microbial solution to prevent mold or mildew from growing.

A: Once you’ve called your insurance company, they will make a claim. An insurance adjuster may come out to take a look at your damage. He will put together an estimate and pay the estimate less your insurance deductible and depreciation. Some claims are not covered by insurance. Refer to your policy for additional information regarding exclusions.

  • Periodically check for leaks under your sinks or where a hose connects to a water supply.
  • If your refrigerator has an ice-maker, make sure the connection hose is securely attached to the water supply.
  • Remove and replace deteriorated caulk and grout in bathrooms.
  • In the laundry area, check washer hoses regularly for cracks or leaks around hose ends.
  • Check your water heater for rusted areas or wet spots on the floor.
  • An average water heater will last about 15 years; sump pumps have a 10-year life span.
  • Outside your home, keep roof free of debris, ice dams, and so forth.
  • Keep gutters clean to avoid drainage problems.
  • Once a year, have the A/C system serviced by a qualified contractor.
  • Before winter, disconnect hoses and turn off each spigot’s water supply.
  • Replace damaged caulk around doors and windows.
Patrick, Davey and Jr. were all extremely helpful, friendly and professional in resolving our basement flood. We were on a tight timeline to get the property squared away for renters coming in. They came when they said they would, did the work they quoted and completed the job early. The quality of work was great and the basement looked (and smelled) like nothing had happened. They communicated with us throughout the process to make sure we were happy and understood the billing process between them and the insurance company. We would definitely recommend them and use them in the future!
ryan nelson
ryan nelson
16:48 30 Jun 20
I have been pleased with my entire experience. The work I needed was done swiftly & with care! Every technician I encountered was a pleasure to work with & Juan Batalla left my home looking wonderful!
Ashley Love
Ashley Love
04:21 15 Aug 19
Restore Masters has been so helpful with our situation and what was needed for our bathroom leak and restoration. Levi and Shawn were awesome to work with! The new tile looks amazing. They’ve been friendly and easy to have around the house while they did the work. So happy with how everything turned out!
Austin Gunther
Austin Gunther
15:18 24 Jun 20
Just had Juan Batalla and his team finish up my home. Now waiting for paint to dry. He was fantastic and quick. It only took 2 days for him to finish up my open walls from the water damage that i sustained. The process definitely took a longer than anticipated. We went through some bumps in the beginning with multiple changes in project managers which was really frustrating because no one knew what was going on and some fall through on their part to keep me informed with some other situations. The new project manager mike was so much better to work with. He called and made sure i was getting taken care of and returned my calls when i had questions. service from their technician that he sent out was so amazing. Thanks juan!
Emely Grattan
Emely Grattan
20:38 16 May 19
Justin Butts came buy to look over our project almost immediately after our request to do so. He was professional and thorough. provided a timely response with options for our project. . highly recommend!
Samuel Taylor
Samuel Taylor
20:47 08 Jul 20
I have had restoremasters on several jobs in the past 8 years and they do phenomenal work. Very thorough, honest and willing to help in any way for the customer. Highly recommend them them to anyone needing disaster cleanup. Have known and trusted Patrick to take care of many customer needs and you can’t find a better well trusted person in the industry.
jeff davis
jeff davis
23:12 18 Jul 20
Just had Juan Batalla and his team finish up my home. Now waiting for paint to dry. He was fantastic and quick. It only took 2 days for him to finish up my open walls from the water damage that i sustained. The process definitely took a longer than anticipated. We went through some bumps in the beginning with multiple changes in project managers which was really frustrating because no one knew what was going on and some fall through on their part to keep me informed with some other situations. The new project manager mike was so much better to work with. He called and made sure i was getting taken care of and returned my calls when i had questions. service from their technician that he sent out was so amazing. Thanks juan!
Emely Grattan
Emely Grattan
01:00 17 May 19
I had a recent basement flood because of a broken sprinkler. Restoremasters came highly recommended by two (2) separate people. They came out the same day they were called and Buddy & John had the entire mitigation completed in less than 2 days. (not including dry time) Huge shoutout to Restoremasters/Buddy & John. Excellent work!
Gail Nudell-Jones
Gail Nudell-Jones
14:36 06 Aug 20
I have been pleased with my entire experience. The work I needed was done swiftly & with care! Every technician I encountered was a pleasure to work with & Juan Batalla left my home looking wonderful!
Ashley Love
Ashley Love
04:21 15 Aug 19
Chad came to our home today to prepare for exploratory investigation into a leak in pir basement. He impressed up with the way he cut away baseboards and sheet rock attentively using vacuum suction while working and leaving all areas revealed for further inspection with no mess!Clean job! Came in masked up in case we expected it.
Henry Taylor
Henry Taylor
23:52 19 Aug 20
Love my new roof! Steven K was really great to work with! I was super impressed with how he cleaned up at the end of each day and was very communicative through the whole process. -Suzanne Fiso
Stephanie Fiso
Stephanie Fiso
16:22 31 Aug 20
Unfortunately, my basement flooded on Labor Day Weekend. I didn't think I could get anyone out to help clean up, but 2 hours after I called, Austin and Spencer arrived. We are in Heber City, so for them to get her that quickly was amazing! They were very courteous and professional. Clean up didn't take long at all. Thanks for your assistance!
Laurie Wynn
Laurie Wynn
19:46 30 Sep 20
Everything about this experience was positive! We discovered water in our basement and were referred to restoremasters. They answered our call after hours and had a crew out to us so fast. They were considerate of our household and even made sure our cats didn't get loose. They were quick and clear in mitigating the damage. They called us! To follow up and make sure things were drying well. I'll use and refer them every time.
Goose Norton
Goose Norton
02:08 20 Oct 20

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