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frequently asked questions

A: Restoremasters will give free in-home estimates within our service area. For estimates outside our service area, a minimal fee may apply.

A: We provide work and bids all along the Wasatch Front from north of Ogden to south of Provo; and from Park City area to Grantsville and Tooele.

A: Active mold is generally wet or fuzzy. It can be green, black, orange, or purple in color. Inactive mold is white and dry and can appear powdery. Another way to detect mold is by smell: mold has a distinctive musty odor. If you have concerns regarding mold, an independent mold test can give the mold counts in an area to determine if levels are safe or not.

A: Mold can grow anywhere: indoors and outdoors. The most common area mold growth occurs is in an area with faucets or water spouts such as a kitchen, bathroom, or laundry area. Mold is also very common in basements.

A: Restoremasters will give free in-home estimates within our service area. For estimates outside our service area, a minimal fee may apply.

A: In most cases within our coverage area, Restoremasters’ response time is within 60-90 minutes or less.

A: Restoremasters gives a 1-year warranty on all workmanship and materials used to restore your property.

A: If you are able, begin moving furniture or place plastic or foil under furniture legs to prevent carpet staining. At your discretion, you may want to turn off power at the breaker for the affected area. Don’t use electrical equipment around the affected area such as shop vacs or wet/dry vacs as they can start a fire or cause bodily shock. If applicable, move small items away from water area, especially items stored inside large furniture such as china from a hutch or DVD’s from an entertainment center.

A: Time will vary depending on the size of the area affected and by the amount of furniture in the area. An estimated guess would be between 2-4 hours on an average job.

A: Restoremasters uses state-of-the-art equipment to dry out areas within 24-48 hours before mold will set in. In carpeted areas, it is necessary in most cases to remove the pad under carpet to expedite the drying process. Restoremasters will also apply an anti-microbial solution to prevent mold or mildew from growing.

A: Once you’ve called your insurance company, they will make a claim. An insurance adjuster may come out to take a look at your damage. He will put together an estimate and pay the estimate less your insurance deductible and depreciation. Some claims are not covered by insurance. Refer to your policy for additional information regarding exclusions.

  • Periodically check for leaks under your sinks or where a hose connects to a water supply.
  • If your refrigerator has an ice-maker, make sure the connection hose is securely attached to the water supply.
  • Remove and replace deteriorated caulk and grout in bathrooms.
  • In the laundry area, check washer hoses regularly for cracks or leaks around hose ends.
  • Check your water heater for rusted areas or wet spots on the floor.
  • An average water heater will last about 15 years; sump pumps have a 10-year life span.
  • Outside your home, keep roof free of debris, ice dams, and so forth.
  • Keep gutters clean to avoid drainage problems.
  • Once a year, have the A/C system serviced by a qualified contractor.
  • Before winter, disconnect hoses and turn off each spigot’s water supply.
  • Replace damaged caulk around doors and windows.
Patrick, Davey and Jr. were all extremely helpful, friendly and professional in resolving our basement flood. We were on a tight timeline to get the property squared away for renters coming in. They came when they said they would, did the work they quoted and completed the job early. The quality of work was great and the basement looked (and smelled) like nothing had happened. They communicated with us throughout the process to make sure we were happy and understood the billing process between them and the insurance company. We would definitely recommend them and use them in the future!
ryan nelson
ryan nelson
16:48 30 Jun 20
I have been pleased with my entire experience. The work I needed was done swiftly & with care! Every technician I encountered was a pleasure to work with & Juan Batalla left my home looking wonderful!
Ashley Love
Ashley Love
04:21 15 Aug 19
Restore Masters has been so helpful with our situation and what was needed for our bathroom leak and restoration. Levi and Shawn were awesome to work with! The new tile looks amazing. They’ve been friendly and easy to have around the house while they did the work. So happy with how everything turned out!
Austin Gunther
Austin Gunther
15:18 24 Jun 20
Just had Juan Batalla and his team finish up my home. Now waiting for paint to dry. He was fantastic and quick. It only took 2 days for him to finish up my open walls from the water damage that i sustained. The process definitely took a longer than anticipated. We went through some bumps in the beginning with multiple changes in project managers which was really frustrating because no one knew what was going on and some fall through on their part to keep me informed with some other situations. The new project manager mike was so much better to work with. He called and made sure i was getting taken care of and returned my calls when i had questions. service from their technician that he sent out was so amazing. Thanks juan!
Emely Grattan
Emely Grattan
20:38 16 May 19
Justin Butts came buy to look over our project almost immediately after our request to do so. He was professional and thorough. provided a timely response with options for our project. . highly recommend!
Samuel Taylor
Samuel Taylor
20:47 08 Jul 20
I have had restoremasters on several jobs in the past 8 years and they do phenomenal work. Very thorough, honest and willing to help in any way for the customer. Highly recommend them them to anyone needing disaster cleanup. Have known and trusted Patrick to take care of many customer needs and you can’t find a better well trusted person in the industry.
jeff davis
jeff davis
23:12 18 Jul 20
Just had Juan Batalla and his team finish up my home. Now waiting for paint to dry. He was fantastic and quick. It only took 2 days for him to finish up my open walls from the water damage that i sustained. The process definitely took a longer than anticipated. We went through some bumps in the beginning with multiple changes in project managers which was really frustrating because no one knew what was going on and some fall through on their part to keep me informed with some other situations. The new project manager mike was so much better to work with. He called and made sure i was getting taken care of and returned my calls when i had questions. service from their technician that he sent out was so amazing. Thanks juan!
Emely Grattan
Emely Grattan
01:00 17 May 19
I had a recent basement flood because of a broken sprinkler. Restoremasters came highly recommended by two (2) separate people. They came out the same day they were called and Buddy & John had the entire mitigation completed in less than 2 days. (not including dry time) Huge shoutout to Restoremasters/Buddy & John. Excellent work!
Gail Nudell-Jones
Gail Nudell-Jones
14:36 06 Aug 20
I have been pleased with my entire experience. The work I needed was done swiftly & with care! Every technician I encountered was a pleasure to work with & Juan Batalla left my home looking wonderful!
Ashley Love
Ashley Love
04:21 15 Aug 19
Chad came to our home today to prepare for exploratory investigation into a leak in pir basement. He impressed up with the way he cut away baseboards and sheet rock attentively using vacuum suction while working and leaving all areas revealed for further inspection with no mess!Clean job! Came in masked up in case we expected it.
Henry Taylor
Henry Taylor
23:52 19 Aug 20
Love my new roof! Steven K was really great to work with! I was super impressed with how he cleaned up at the end of each day and was very communicative through the whole process. -Suzanne Fiso
Stephanie Fiso
Stephanie Fiso
16:22 31 Aug 20
Unfortunately, my basement flooded on Labor Day Weekend. I didn't think I could get anyone out to help clean up, but 2 hours after I called, Austin and Spencer arrived. We are in Heber City, so for them to get her that quickly was amazing! They were very courteous and professional. Clean up didn't take long at all. Thanks for your assistance!
Laurie Wynn
Laurie Wynn
19:46 30 Sep 20
Everything about this experience was positive! We discovered water in our basement and were referred to restoremasters. They answered our call after hours and had a crew out to us so fast. They were considerate of our household and even made sure our cats didn't get loose. They were quick and clear in mitigating the damage. They called us! To follow up and make sure things were drying well. I'll use and refer them every time.
Goose Norton
Goose Norton
02:08 20 Oct 20
Unfortunately, my basement flooded on Labor Day Weekend. I didn't think I could get anyone out to help clean up, but 2 hours after I called, Austin and Spencer arrived. We are in Heber City, so for them to get here that quickly was amazing! They were very courteous and professional. Clean up didn't take long at all. Thanks for your assistance!
Laurie Wynn
Laurie Wynn
12:41 27 Oct 20
Justin Butts, and his team of painters, carpet installers and mitigation technicians did an excellent job at a difficult time for our family. They gave us fair pricing, they communicated well and they all went the extra mile to make sure we were happy with each step of the restoration process. Highly recommend Justin and Patrick - hope I never need them again but if I did, they'd be the first place I'd call...
James Childs
James Childs
21:32 29 Oct 20
We had a leak in our kitchen sink while we were gone. By the time it was discovered , the basement family room was flooded . Restoremasters came out with our insurance agent. Within 2 hours they had a cleanup crew there. Kelby, Austin and Maloy were amazing . They worked till after 6 without even stopping. The next day another crew came in. I didn’t get their names but I have nothing but praise for their hard work. Thanks to all of you for your dedication!!
Mary jo Johnson
Mary jo Johnson
23:18 28 Nov 20
Chad and Maloy did an excellent job. They were both very professional and courteous. They did what they said they were going to do and left our home neat and clean. Great job!
Edward Lamb
Edward Lamb
01:09 01 Dec 20
Otis & Chad moved the furniture back into the playroom. They did a fantastic job. They were so courteous. They made sure everything was put into its proper place. They even dusted the furniture before putting it back into the room. I was extremely pleased with their service.
Nancy Snedaker
Nancy Snedaker
18:51 21 Dec 20
Patrick came out quickly and accessed the damage. He then got us in touch with the crew to get our home dried out. Haws came and took down all the wet sheet rock and other stuff. He then got fans and the dehumidifier going. Then he came out and collected all the equipment. They were very clean and organized. Justin then came out and was very thorough and took the time to answer questions and concerns we had. Patrick is now working to get us the money for our repairs. Thanks for all the help in this stressful time.
Stephanie Adams
Stephanie Adams
02:28 16 Jan 21
There is only one word i can think of when asked about Mike Shurtliff of Restormasters is gluttonous. All I want to do is warn you about this man. And if you request a refund for work that hasn't been done he won't do it. He doesn't take responsibility for his company. He talks to you with absolute respect and seems confident but it is absolutely 100% a fake front. Do not fall for it. All he wants is money.I had a fire in my house shortly after losing my sister and all of her personal items were lost in this fire. Moving into the sixth month of cutting corners and not really moving forward i checked with my insurance company to go over the list of repairs and replacements and noticed he was being paid for items he refused to replace with equivalent or close to, or wasn't even in my home to begin with... I cried to this man to refund us the amount and no longer wanted to work with him so we could just move on and get our home fixed, he got more and more Condescending and Arrogant .After all that was said and done he is still refusing to refund us any of our money. And honestly it is my fault that we had paid him most of the money upfront but we honestly thought he was an upstanding honest man.Please don't be fooled. Do not hire this company.I honestly feel terrible for his employees. He is not a man you want to be working with or for.
jesica stoops
jesica stoops
00:56 05 Feb 21
Justin Butts did an awesome job to communicate with me regarding the work being performed. He had great follow up. The work turned out great. The cabinet guy went the extra mile. I am pleased with the worked completed!
shane fowlke
shane fowlke
23:36 10 Feb 21
Do not use these guys. They are cheap and cut corners to make more money off of you. We have mainly been dealing with Mike and Scott. My grandparents kitchen caught on fire a year ago today (February 11, 2020) and we are still having problems with them, when this was all supposed to be done by the beginning of October (which was already originally July) which would be fine if we were getting high quality service, that is not the case. They were told to order a Dutch door for the backdoor, at first we were told that their supplier could not provide a Dutch door, just a regular one. After doing our own research we found one at Home Depot that we wanted and they said they had ordered it and it would be there by the beginning of September. Well when it arrived it was a regular door, and then they accused us of not informing them that we specifically wanted a Dutch door but luckily we had saved the text conversation. They said they would order the correct door and it would be here within 6-10 weeks, well that was at the beginning of September and here we are 20+ weeks later and still, no door. Our biggest problems have been with the kitchen cabinets. My grandfather hand built the cabinets that were originally in the kitchen 40+ years ago and they were beautiful. We knew we would not be able to get the quality of hand made cabinets that once was, but when we were given was not even close satisfactory. After the first installation we found holes left by hammerheads, different quality cabinets that didn't match, and some sections where the top layer had been ripped off. We are now on our 3rd attempt of fixing these darn cabinets and we are still not satisfied. They are not good at communicating and it takes sending multiple texts over the course of multiple days to get a response. We have had to threaten legal action multiple times and are still considering it. Save your money and time and go somewhere where they care about the customers and the work they are doing.*UPDATE 2/12/2021: Just found out they didn't even order the Dutch door in September, but on January 15th 2021..... ugh. We have told our insurance provider to never recommend these people.
Taylor Justice Powell
Taylor Justice Powell
16:28 12 Feb 21
Restoremasters did an awesome job with our basement. We had a flood, and RM came in and worked within the insurance budget to deliver carpet that's frankly superior to what we had prior.On top of that, our insurance delayed the payment for six months (!) and RM was extremely patient in helping us work with our insurance company to secure the payment without penalty.I cannot recommend them highly enough. I'm a rabid fan of RestoreMasters.
Cavan Helps
Cavan Helps
21:42 22 Feb 21
Chad and Jose did a great job today replacing the carpet padding, cleaning the carpet, and removing the left over junk from the bathroom restoration. Kelby coordinated the bathroom restoration job and was great to work with. We are very pleased with the work this company did.
Richard Clark
Richard Clark
19:34 23 Feb 21
We had a great experience with RestoreMasters. Everyone on the crew was friendly, took the time to answer questions, and gave us all the information we needed to remain calm about the damage we had from a flood. Andrew and Kolten did a fantastic job at drying out our basement, and they explained everything to us in detail, which really calmed my anxiety about the situation. Kelby was great at speaking to our insurance, and keeping us informed on everything that was happening, as well as answering any question we had. Ronda was so friendly and great at helping us pick out flooring. We truly were impressed with everyone that worked with us, everyone on the team was friendly, knew what they were doing, could articulate what was going on, and helped us get our home restored. They truly are the masters!
Kellie Worwood
Kellie Worwood
15:45 04 Mar 21
I dealt with Julio and Scott at RestoreMasters. Julio provided great communication and was very responsive. It was such a relief for him to directly communicate with the Insurance Adjuster. Saved me time and stress of having to do it! I was impressed with how smoothly the company runs. We ran in to a little issue after completion of project but they came through and handled it very professionally. I would definitely work with them again.
Jackie N
Jackie N
16:45 10 Mar 21
I had some plumbing issues over the weekend, which lead to water leaking from my second floor down into my basement. I called first thing morning after all plumbing repairs were done. Kelby the project manager had Andrew dispatched out who arrived within 30 minutes who set up all the fans and got some of my ceiling removed to help dry out everything. After Micheal got the all clear he came back to remove the rest of the ceiling and walls that needed to be removed since some of it was still damp. When all the was dry Brad and Danny came out and replaced all the drywall and painted, which was able to be finished in 2 days. Del came out and replaced padding to the floor and placed my carpet back into place. They cleaned the carpet and it smells amazing. Kelby came out and did my estimate and dealt with my insurance and coordinating all the work needing to be done. I just want to say thank you to everyone who helped out! Everyone was very prompt and on time. They all were very professional/polite and knew what they were doing. I am very pleased with this company and will use them in the future if needed and def will refer others
Nonia Blood
Nonia Blood
19:09 19 Mar 21
Thank you to Patrick, Sam, and Shaun for their attentive, courteous, delightful, and timely responses. I couldn't have been more pleased or more appreciative. Attention was given to details making the results of their work, "spot-on". Their clean-up was impeccable.
Jan Evans
Jan Evans
18:07 23 Mar 21
I had the pleasure of working with Mr. Julio. Julio was very professional, responsive and attention to details! I made my initial call in the evening and with in 24 hours he was in my home determining the cause of my water leak. The team came in to my home made the repairs and left my home more beautiful then it already was! If I had to do it again I would work with Julio in a heart beat! This organization is lucky to have him representing the company! I have used many contractors in my life but, this was hands down the best experience! I would recommend using this company for all your future needs!
Narc P
Narc P
00:08 16 Apr 21
Colton and Otis were absolutely amazing!!! Very professional and answered all my questions. They were very thorough and explained everything about the job in the level of detail I needed. They knocked out the job very quickly and were extremely tidy along the way.
Sean Hill
Sean Hill
13:46 03 Jun 21
My experience with RestoreMasters has been refreshing. Otis and Michtell are so friendly and addressed all my concerns. They worked really hard to make sure my things were moved carefully and that everything was curtained off to minimize the dust and debris to the areas that weren't being worked on.
Diann Higbee
Diann Higbee
17:11 11 Jun 21
Junior at Restoremaster is a kind, polite, super accountable and VERY professional. He helped me with a hidden mold situation in my bathroom (luckily we caught it at an early stage. System / pipes were good. Tenants probably had sink clogged and had flash flood without telling me ). Junior knows how to explain everything to customers and doesn’t roll his eyes if you have questions about the mitigation /remodeling process or cost . He understands homeowners and know we have a say in our project. He is open and seems to welcome cultural diversity. He is an excellent Product Manager who understands all the aspects of his business, from the “ hands on job “ to accounting. He is always glad to help. I don’t give 5 stars because of other Restoremaster professionals I encountered before him- Junior jumped in, took the lead, and solved my problem ( he has great communication skills and is always committed to help customers ).Elias did my bathroom remodeling . He is detail oriented, professional and very polite- I was pleased with him too!
SOL V
SOL V
18:33 18 Jun 21
These guys were seriously the best. Colton and Otis were very professional, friendly, and all around great to work with. They were very efficient and genuinely wanted to help us with the situation at hand. I recommend these guys strongly for any work that you need done. I never write Google reviews, but these guys went above and beyond in helping us out. HIGHLY RECOMMEND.
Tyler Abplanalp
Tyler Abplanalp
04:02 22 Jun 21
Colton and Otis were very professional and did an amazing job! They were very sympathetic to the situation. Would VERY HIGHLY recommend!! These guys do great work, were very helpful, and all around great guys!
Kenzie Taylor
Kenzie Taylor
04:00 22 Jun 21
Patrick, Bryan, Sam, Otis and Colton did a fantastic job helping with damage assessment and clean up after our water heater erupted. Fast response, exceptional, thorough service, very courteous and informative. Highly recommend Restore Masters.
Bruce Dennis
Bruce Dennis
16:20 21 Jun 21

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